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Information Technology Outages

VUIT Scheduled Maintenance: AVST Voicemail Servers

Posted by on Thursday, April 16, 2015 in Outage.

Vanderbilt IT will install Microsoft security and OS patches to AVST Voicemail servers on Sunday, April 19 from midnight to 2 a.m. Once the server is rebooted, VUIT will restart CallXpress service on the system server (VUIT-HCWNAP130). This will result in a 20 to 30 minute outage, during which the following is expected:

1) Outside callers will receive a prompt stating that their message delivery may be delayed due to system maintenance.
2) Users will not be able to log in to their mailboxes.
3) Out-call notifications will be delayed for messages so marked.

VUIT will update and reboot the other three CallXpress servers separately. Users should not expect additional downtime.

Lync voicemail will not be affected by this maintenance.