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On-line Health Information
Dec. 12, 2012—Here is an amazing statistic. This fall I have been teaching a class on Health IT in Dartmouth’s new Masters of Healthcare Delivery Science program. The students are mid-career healthcare professionals. We had a fascinating discussion about where patients look on-line for health information. Many of the practicing doctors mentioned specialized health websites. NPR is...
Sotera Wireless
Sep. 17, 2012—Preview Copy in PDF Format Professors: Preview Copies and Orders “Healthcare game-changer.” This was Sotera’s waking dream in the spring of 2012. By the end of summer, the 67-employee firm was buzzing as the PR team finalized it’s much anticipated press release: SAN DIEGO, Aug. 21, 2012 /PRNewswire via COMTEX/ — Sotera Wireless, Inc. announced...
Big Data in a Small New Hampshire Town
Sep. 17, 2012—In the digital age, we are all beginning to understand that privacy is little more than a warm, fuzzy 1950s ideal. We now live in a world of Big Data, where bits and pieces of personal information can be combined from many sources to form a detailed picture of our preferences, buying habits and behavior....
Groupon
Sep. 1, 2012—Preview Copy in PDF Format Professors: Preview Copies and Orders Cassie Young T’11, M. Eric Johnson, John Marshall T’92 Length: 14 pages Publication date: 2011 Case#: 6-0034 Professors: Order Copy On track to exceed two billion dollars in revenue in 2011 in its third full year of business, Groupon and its latest daily deals were...
Mattel, Inc: The Lead Paint Recall
Sep. 1, 2012—Preview Copy in PDF Format Professors: Preview Copies and Orders Supply chains face many risks, from material flow disruption and quality failures to information security. In some cases those risk come from suppliers in other cases they come from downstream partners. For example, in 2010, Toyota faced global criticism over its handling of a recall...
Enhancing Service at Southwest Airlines
Sep. 1, 2012—Preview Copy in PDF Format Professors: Preview Copies and Orders Scarcely five years at the helm of Southwest Airlines, CEO Gary Kelly was navigating the high-flying airline through the downturn of 2009. By focusing on simplicity and keeping costs low, Southwest had posted profits in every year for over three decades and had grown to...
Managing Information Risk Springer
Aug. 31, 2012—The lifeblood of the global economy, information has become a source of growing risk as more firms maintain information online. With risks now fueled by sophisticated, organized, malicious groups, information security requires not only technology, but a clear understanding of potential risks, decision-making behaviors, and metrics for evaluating business and policy options. Managing Information Risk...
Financial and Medical Identity Theft Springer
Aug. 31, 2012—Financial identity theft is well understood with clear underlying motives. Medical identity theft is new and presents a growing problem. The solutions to both problems however, are less clear. The Economics of Financial and Medical Identity Theft discusses how the digital networked environment is critically different from the world of paper, eyeballs and pens. Many...
Reflections on Roger McNamee’s visit
Apr. 4, 2012—It is so satisfying to introduce your friends to someone you know they will love. That is how I felt last week hosting Roger McNamee as part of Tuck’s Media Symposium. Roger and his band, Moonalice, spent the day at Tuck both educating and entertaining the community. Of course the concert was a blast, but...
Apps and The Wide Lens
Mar. 12, 2012—This spring, both our European and Americas Roundtables are focused on mobility and the potential of corporate apps. As with other elements of consumerization, consumer apps are changing the way we work and driving IT innovation in the enterprise. At the heart of this discussion are rapidly evolving IT ecosystems that are fundamentally changing enterprise...