There has been nothing normal about the COVID-19 pandemic, and grieving the loss of a life at a time when families have been unable to gather beside a bedside to say goodbye, or to even hold a traditional funeral, has been one of the worst consequences of this health crisis’s uncharted territory. Because of this, a group of palliative care physicians, social workers and chaplains at Vanderbilt University Medical Center has been making personal phone calls to connect with families who have lost a loved one during the pandemic.