Due to the complexity of diagnosis and treatment of Inflammatory bowel disease (IBD), providers observe a large volume of patient inquiries at the Call Center, resulting in a significant investment of time on the part of the providers and support staff, as well as re-routing of clinical workflow. The objective of this study is to identify the major types of inquiries made, and to implement changes in delivery of care provider workflow which will result in decreased time burden on providers and improve patient care.