{"id":3170,"date":"2020-09-18T10:42:00","date_gmt":"2020-09-18T15:42:00","guid":{"rendered":"https:\/\/my.vanderbilt.edu\/vanderbiltdivinity\/?p=3170"},"modified":"2020-09-18T10:56:17","modified_gmt":"2020-09-18T15:56:17","slug":"zoom-crashed-now-what","status":"publish","type":"post","link":"https:\/\/my.vanderbilt.edu\/vanderbiltdivinity\/2020\/09\/zoom-crashed-now-what\/","title":{"rendered":"Zoom crashed. Now what?"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3171\" src=\"https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/gabriel-benois-qnWPjzewewA-unsplash-650x488.jpg\" alt=\"gabriel-benois-qnWPjzewewA-unsplash\" width=\"900\" height=\"676\" srcset=\"https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/gabriel-benois-qnWPjzewewA-unsplash-650x488.jpg 650w, https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/gabriel-benois-qnWPjzewewA-unsplash-300x225.jpg 300w, https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/gabriel-benois-qnWPjzewewA-unsplash-768x577.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/p>\n<p><b>Helpful tips and contingency planning for Zoom<\/b><\/p>\n<p><i><span style=\"font-weight: 400\">Compiled by <\/span><\/i><a href=\"mailto:sophia.agtarap@vanderbilt.edu\"><i><span style=\"font-weight: 400\">Sophia Agtarap<\/span><\/i><\/a><i><span style=\"font-weight: 400\">, Vanderbilt Divinity School Director of Communications<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400\">Though Zoom has proved to be a helpful tool for online teaching, learning, and meeting, every system has its limits&#8211;some of which we have already experienced.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Below are helpful practices and contingency plans so that in the event of another outage, you (or your class, meeting participants, etc.) aren\u2019t left without options.<\/span><\/p>\n<p><b>Below are some recommendations:<\/b><\/p>\n<ol>\n<li><strong>Add y<\/strong><b>our recurring class meetings to your calendar <\/b><span style=\"font-weight: 400\">(Outlook, iCal, etc.) so that you can still access the link even if you\u2019re unable to log in to Brightspace or the Zoom web client.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>List your Zoom links in one document.<\/b><span style=\"font-weight: 400\"> Create a document (example:<\/span><a href=\"http:\/\/docs.google.com\/\"><span style=\"font-weight: 400\"> google doc<\/span><\/a><span style=\"font-weight: 400\">) that yourself and a backup person (colleague, TA, etc.) can access. This will allow you to copy the link to your existing meeting(s) without having to log in to Zoom or Brightspace.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Tell students (or meeting participants), to check their email.<\/b><span style=\"font-weight: 400\"> In the event that you do not show up in the Zoom room at the appointed class time, let students know to check their email for further instructions.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Adjust your meeting settings to allow participants to \u201cJoin before host\u201d<\/b><span style=\"font-weight: 400\"> in case you lose internet connectivity before the meeting. To do this:<\/span><\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-3173\" src=\"https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.17-AM-650x341.png\" alt=\"Screen Shot 2020-09-18 at 10.43.17 AM\" width=\"650\" height=\"341\" srcset=\"https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.17-AM-650x341.png 650w, https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.17-AM-300x158.png 300w, https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.17-AM-768x403.png 768w, https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.17-AM.png 880w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Select \u201csign in\u201d from the Single Sign On (SSO) page and log in with your VUnetID. This will open up the web portal from which you can manage your zoom settings.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Go to vanderbilt.zoom.us<\/span>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Select Settings from the left menu<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-3175\" src=\"https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.33-AM-650x500.png\" alt=\"Screen Shot 2020-09-18 at 10.43.33 AM\" width=\"650\" height=\"500\" srcset=\"https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.33-AM-650x500.png 650w, https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.33-AM-300x231.png 300w, https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.33-AM-768x591.png 768w, https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.33-AM.png 946w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400\">Toggle the \u201cJoin before host\u201d box<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-3178\" src=\"https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.41-AM-650x505.png\" alt=\"Screen Shot 2020-09-18 at 10.43.41 AM\" width=\"650\" height=\"505\" srcset=\"https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.41-AM-650x505.png 650w, https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.41-AM-300x233.png 300w, https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.41-AM-768x596.png 768w, https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.41-AM.png 858w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/p>\n<p style=\"padding-left: 30px\"><b>5. Change existing meetings to \u201cEnable join before host.\u201d <\/b><span style=\"font-weight: 400\">The \u201cenable join before host\u201d feature that you can adjust in your settings applies to future meetings. To change existing meetings, go to the existing meeting, click edit, and check the box, \u201cEnable join before host.\u201d<\/span><\/p>\n<p style=\"padding-left: 30px\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-3177\" src=\"https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.47-AM-650x233.png\" alt=\"Screen Shot 2020-09-18 at 10.43.47 AM\" width=\"650\" height=\"233\" srcset=\"https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.47-AM-650x233.png 650w, https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.47-AM-300x107.png 300w, https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.47-AM-768x275.png 768w, https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.47-AM.png 1084w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/p>\n<p style=\"padding-left: 30px\"><b>6. Set up an alternative host<\/b><span style=\"font-weight: 400\"> (note: they must have a VUnetID). If you have a connectivity issue, be it wifi failure or an outage issue, contact your alternate host (colleague, TA, etc.) and ask them to enter your Zoom meeting to enter a message in the chat to tell your participants about your connectivity issue and to remind them to check their email for instructions.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-3176\" src=\"https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.53-AM-650x361.png\" alt=\"Screen Shot 2020-09-18 at 10.43.53 AM\" width=\"650\" height=\"361\" srcset=\"https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.53-AM-650x361.png 650w, https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.53-AM-300x166.png 300w, https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.53-AM-768x426.png 768w, https:\/\/cdn.vanderbilt.edu\/t2-my\/my-prd\/wp-content\/uploads\/sites\/1109\/2020\/09\/Screen-Shot-2020-09-18-at-10.43.53-AM.png 1042w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><b><\/b><\/p>\n<p><b>7. Contact VUIT (Vanderbilt University Information Technology) for technical assistance:\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400\">IT help desk: <\/span><a href=\"https:\/\/help.it.vanderbilt.edu\/hello-it\/\"><span style=\"font-weight: 400\">https:\/\/help.it.vanderbilt.edu\/hello-it\/<\/span><\/a><span style=\"font-weight: 400\"> or call: 615-343-9999<\/span><\/p>\n<p><b>8. You CAN call into your Zoom meeting via phone<\/b><span style=\"font-weight: 400\"> if you lose internet connectivity and join your class or meeting using the numbers generated by your Zoom meeting (This information is also generated for your meeting participants in the Zoom meeting invitation, should any of them need to call in by phone.).<\/span><\/p>\n<p><b>9. Set up a backup meeting place<\/b><span style=\"font-weight: 400\">. This can be a conference phone call line or another video meeting space like <\/span><a href=\"https:\/\/meet.google.com\/\"><span style=\"font-weight: 400\">Google Meet<\/span><\/a><span style=\"font-weight: 400\"> (which is free) that you can easily email your students or participants, or Sharepoint (Microsoft).<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Helpful tips and contingency planning for Zoom Compiled by Sophia Agtarap, Vanderbilt Divinity School Director of Communications Though Zoom has proved to be a helpful tool for online teaching, learning, and meeting, every system has its limits&#8211;some of which we have already experienced. Below are helpful practices and contingency plans so that in the event&#8230;<\/p>\n","protected":false},"author":6668,"featured_media":3171,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3170","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/my.vanderbilt.edu\/vanderbiltdivinity\/wp-json\/wp\/v2\/posts\/3170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/my.vanderbilt.edu\/vanderbiltdivinity\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/my.vanderbilt.edu\/vanderbiltdivinity\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/my.vanderbilt.edu\/vanderbiltdivinity\/wp-json\/wp\/v2\/users\/6668"}],"replies":[{"embeddable":true,"href":"https:\/\/my.vanderbilt.edu\/vanderbiltdivinity\/wp-json\/wp\/v2\/comments?post=3170"}],"version-history":[{"count":7,"href":"https:\/\/my.vanderbilt.edu\/vanderbiltdivinity\/wp-json\/wp\/v2\/posts\/3170\/revisions"}],"predecessor-version":[{"id":3183,"href":"https:\/\/my.vanderbilt.edu\/vanderbiltdivinity\/wp-json\/wp\/v2\/posts\/3170\/revisions\/3183"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/my.vanderbilt.edu\/vanderbiltdivinity\/wp-json\/wp\/v2\/media\/3171"}],"wp:attachment":[{"href":"https:\/\/my.vanderbilt.edu\/vanderbiltdivinity\/wp-json\/wp\/v2\/media?parent=3170"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/my.vanderbilt.edu\/vanderbiltdivinity\/wp-json\/wp\/v2\/categories?post=3170"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/my.vanderbilt.edu\/vanderbiltdivinity\/wp-json\/wp\/v2\/tags?post=3170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}