FAQ

What is a VUnetID and dual identity?

A VUnet ID is your username for Vanderbilt University or Vanderbilt University Medical Center applications. As of April, 30, 2016 these entities became separate organizations requiring two unique VUnetIDs. If you are employed by either the university or the Medical Center and require access to systems owned by both, you are a dual identity user and you will have two VUnetIDs and two email accounts. Your usernames are different, and you must set a password for each username. It is best practices to select a different password for each user ID.

What does it mean to have two identities?

Having two identities means that you have access to applications owned by both Vanderbilt University and Vanderbilt University Medical Center. You will use your VU VUnetID to access university applications and your VUMC VUnetID to access Medical Center applications.

How do I know if I have a dual identity?

If you are employed by either the university or the Medical Center (one or the other), and require access to systems owned by both institutions through an un-paid affiliation, you are a dual identity user.

If you are employed by both the university and the Medical Center you are not a dual identity user and do not need to request a VUnetID for either institution. Your VUnetIDs will be auto-provisioned through your respective university or Medical Center HR departments.

If you are leaving the university for employment at the Medical Center you do not have a dual identity. Your VUnetID will be auto-provisioned through the Medical Center HR department.

If you are leaving the Medical Center for employment at the university you do not have a dual identity. Your VUnetID will be auto-provisioned through the university HR department.

How do you obtain a second VUnetID?

If you require a second ID for either the university or Medical Center and one has not already been auto-provisioned reference Request a dual identity for instructions on the application process.

What if I am having trouble using my new login?

If you are having trouble accessing applications with your new login go to AccessVU. If you can’t successfully log in, double check your VUnetID and password, or contact the Help Desk for support. Starting June 25, 2018, VU VUnetIDs can be tested in the new identity system. This information will be published when available. VUMC VUnetIDs can continue to use AccessVU.

  • Call the VUIT Help Desk – (615) 343-9999.
  • Call the VUMC IT Help Desk – 615-343-HELP / 3-4357.

What about my email?

You will receive an additional email address. The new email address represents your additional identity. You will have a university (@vanderbilt.edu) email address and a Medical Center (@vumc.org) email address.

VUMC-employed faculty can refer to www.vumc.org/it/facultyemailtransition for more information regarding their email transition.

Is my new VUnetID for the university or the Medical Center?

You should be notified in the initial email communication which organization your new VUnetID is attached to.

A Vanderbilt University ID is referred to as a VU VUnetID and will be associated with the @vanderbilt.edu domain.

A Medical Center ID is referred to as a VUMC VUnetID and will be associated with the VUMC.org domain.

You can test your new IDs by logging into VU & VUMC identity management user services.

  • Log into VUMC identity management at AccessVU. If you are still unsure call the VUMC IT Help Desk – 615-343-HELP / 3-4357.
  • Log into VU identity management at VU Identity (coming soon). If you are still unsure call the VUIT Help Desk – (615) 343-9999.

When should I use my university VUnetID?

Use your university ID (your VU VUnetID) for applications that are tied to the university, such as Brightspace, YES, VSTAR, and a host of other student- or university-related applications.  If you are an employee of the university, your login to Oracle is your VU VUnetID. Consult Which ID do I Use for more information.

When should I use my Medical Center VUnetID?

Use your Medical Center ID (your VUMC VUnetID) to log in to all clinical applications. If you are an employee of the Medical Center, your login to C2HR is your VUMC VUnetID. Consult Which ID do I Use for more information.

What happens if I use the wrong VUnetID for an application?

One of three things may occur:

  • The application will likely not allow you to log in.
  • The application will let you log in as a new or guest user with no reference to your other identity.
  • The application may allow you to use it with erroneous results.

If you encounter any of these situations, log out and log back in with the correct VUnetID.

What if an application acts strangely?

If you are experiencing a problem logging into an application and have confirmed you are using the appropriate VUnetID, contact your help desk. VUIT and VUMC IT are trying to identify and remedy all applications that do not support the dual identity community, but there are thousands of applications and the team may not be able to capture all potential issues.

What happens if an application logs me in automatically with the wrong login?

This may happen that when you have logged into one application, and that same authentication is used by another application. In cases where this happens to you and you find that the login to the second application is incorrect, make sure to log out and log back in with the correct VUnetID. If you continue to experience problems, contact support.

Will my new VUnetID be identified by any special characters or naming convention?

No, unfortunately the VUnetID is currently limited to eight characters and cannot be set to a specific value in advance. Many of the new IDs issued will have the number “1” at the end, but VUIT is not able to support a special naming convention for the new VUnetIDs.

If I have dual identities, will I need two ID cards or badges?

Existing ID cards/badges for your primary institution should continue to work for access.

A white VUMC ID card/badge (for identification purposes only – that does not contain a magnetic stripe or chip) will be considered by the VUMC Office of Faculty Affairs on a case-by-case basis for faculty members of the School of Medicine and School of Nursing.

About the IDs

The university ID card is printed on gold cardstock with identifying information. It contains a magnetic stripe and chip to allow additional services such as Meal Money, Commodore Cash, as well as application and facility access.

The Medical Center ID badge is printed on white cardstock with identifying information. It contains a magnetic stripe and chip to allow additional services, such as Badge Bucks (formerly the Commodore Card), application and facility access.

VUMC Card Services (615) 936-3350

VU Card Services (615) 322-2273

How do I know if I need a second ID card or badge for my non-primary institution?

VU students: VU students are not eligible for a VUMC badge.

VU students who are employed at VUMC: VU students will obtain a VUMC student worker badge that does not contain a magnetic stripe or RFID chip from the VUMC Card Office.

VU faculty: VU faculty will submit a request to the VUMC Card Office (S2311 MCN). The Card Office will forward the request to the Office of Faculty Affairs for review. Once reviewed, the Card Office will contact the faculty member with the Office of Faculty Affairs’ decision. If the request is approved, the faculty member will receive a VUMC white badge for identification purposes only.

VUMC employed faculty: TBD

VUMC employees who are VU students: If a VUMC employee is also a student, a separate student record will be created by People Soft Student in the card system, and the VU Card Office (184 Sarratt Center) will issue the VUMC employee a VU gold student card.

For phone number and address information, consult the Card Services website.

What if an ID card or badge does not work?

If your ID card or badge does not work, consult Card Services.