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Information Technology Outages

VUIT Scheduled Maintenance to Install Windows OS patches on AVST voicemail servers

Posted by on Thursday, June 15, 2017 in Outage.

From 12 a.m. to 3 a.m. on Sunday, June 18, Vanderbilt IT will install Microsoft Windows 2008 operating system patches on AVST voicemail servers in order to maintain security of the Microsoft Windows operating systems for these servers.

After patching is complete, VUIT will restart CallXpress service on the system server (VUIT-HCWNAP130). This will cause a 35- to 45-minute outage during which the following is expected:
1) Outside callers will receive a prompt that their messages may be delayed because of system maintenance.
2) Users will not be able to log into their voicemail mailboxes.
3) Out-call notifications will be delayed for messages so marked.

VUIT will update and reboot the other three CallXpress servers (VUIT-HCWNAP131,-2,-3) separately. Users should not expect additional downtime. Skype for Business (Lync) voicemail will not be affected by this maintenance.