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Outage Category

VUIT Scheduled Maintenance for SerVU

Sep. 17, 2019—On Wednesday, September 18, between 7 p.m. and 11 p.m., Vanderbilt IT will upgrade the production environment in SerVU to version 9.5.3.  Users will not be able to log into the SerVU client once the upgrade begins.   Users who access SerVU with the rich client (blue icon) will be prompted to upgrade the client the first time they log...

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Box.com outage issue resolved

Sep. 12, 2019—Box.com has resolved its outage issue.

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Box.com Outage

Sep. 12, 2019—Box.com is currently reporting an outage. All users of Box (including Vanderbilt) are unable to log on. We will provide more information as it becomes available from Box.com.

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Emergency Maintenance on Skype (Lync) Servers

Sep. 11, 2019—From Wednesday, September 11, at 7 p.m. to Thursday, September 12, at 3 a.m., Vanderbilt IT will perform emergency maintenance on Lync 2013 collaboration servers. This work is necessary to maintain a highly available environment.   During this time frame, users may experience temporary delays in making Lync/Skype calls.

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Email issue resolved

Sep. 7, 2019—9/7/19 – 10 a.m. – Update: The email issue has been resolved and all email functions have returned to normal operation. Please contact VUIT at (615) 343-9999 if you experience any problems with your email. ________________________________________________________________________ 9/7/19 – 5:30 a.m. – During routine maintenance and security patching that VUIT performs, we encountered an issue with...

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Email Service Interruptions

Aug. 28, 2019—On Monday, August 26, and Tuesday, August 27, many users experienced email difficulties related to the split of the VU and VUMC systems. VUIT worked with clients to repair and refresh mailboxes. By Tuesday night, all but a handful of issues were resolved. Impacted users fall into one of the following three broad categories: Users’...

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Email System Interruptions

Aug. 27, 2019—We are experiencing a widespread but sporadic set of email difficulties related to the split of the VU and VUMC systems. VUIT is working with clients to repair and refresh mailboxes and expects all affected clients to be restored today. While the ongoing migration of the VU email system to the Microsoft Office 365 cloud...

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Microsoft patching on general servers

Aug. 22, 2019—On Sunday, August 25, from midnight to 9 a.m., Vanderbilt IT will install security and Operating System (OS) patches as part of the monthly Windows server patching routine. After the patches are installed, non-redundant services will be impacted by a server reboot.

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VUIT Network Maintenance on August 6 and 7

Aug. 2, 2019—On Tuesday, August 6, and Wednesday, August 7, Vanderbilt IT will upgrade network hardware at Hill Center. Significant impact is not expected during this time, but connectivity may be briefly impacted at the locations listed below:   Tuesday, August 6, between 5 a.m. and 6:45 a.m.   Cohen North East Memorial Hank Ingram 1400 18th...

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VUIT maintenance on VU1File platform

Aug. 1, 2019—On Sunday, August 4, from midnight to 9 a.m., Vanderbilt IT will perform an update to the VU1File network file sharing platform to improve security, dependability, and performance. During this time, Windows clients with active sessions may experience a momentary disconnect and reconnect. Linux servers that connect to VU1file using NFS (Network File System) will...

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VUIT scheduled upgrade of the campus voicemail system – July 27

Jul. 24, 2019—From Saturday, July 27, at 9 p.m. to Sunday, July 28, at 1 a.m., VUIT will upgrade the campus voicemail system as part of our regular work to remain current and maintain continued support. During the upgrade, the following will occur: 1. Outside callers will receive a notification that their message may be delayed because...

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Network switch replacement in Medical Research Building 4 – July 26

Jul. 24, 2019—On Friday, July 26, from 5:30 a.m. to 7 a.m., VUMC IT will replace the Cisco network switches on the 3rd and 8th floors of Medical Research Building 4 to improve bandwidth and throughput. This will be a rolling outage; switches are expected to be down for less than five minutes at a time. During...

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Microsoft patching on general servers – July 21st

Jul. 18, 2019—On Sunday, July 21, from midnight to 6 a.m., Vanderbilt IT will install security and Operating System (OS) patches as part of the monthly Windows server patching event. After the patches are installed, non-redundant services will be impacted by a server reboot.

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VUIT Scheduled Maintenance for Shared Services Servers – July 21st

Jul. 17, 2019—On Sunday, July 21, between midnight and 4 a.m., Vanderbilt IT will install security patches on the servers listed below to maintain security for core Microsoft operating systems: • Pinnacle • IIS web server • MA4000 • Alertus • List Proxy After the patches are installed, non-redundant services will be impacted by a server reboot....

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VUIT scheduled maintenance on voicemail servers – July 21st

Jul. 17, 2019—On July 21, from midnight to 4 a.m., VUIT will perform scheduled maintenance on the campus voicemail system to assure the continued security of the Windows operating systems on these servers. During the scheduled maintenance, a server restart will cause the following: 1. Outside callers will receive a notification that their message may be delayed...

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