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VUIT Scheduled Maintenance to Install Windows OS patches on AVST voicemail servers

Posted by on Friday, July 21, 2017 in Outage.

From 12 a.m. to 3 a.m. on Sunday, July 23, Vanderbilt IT will install Microsoft Windows 2008 operating system patches on AVST voicemail servers in order to maintain security of the Microsoft Windows operating system for these servers. Upon patching, VUIT will restart the CallXpress server. Patching of the CallXpress System Server (VUIT-HCWNAP130) will cause the following during a 30-45 minute outage:

1) Outside callers will receive a prompt that their messages may be delayed because of system maintenance.

2) Users will not be able to log into their voicemail mailboxes.

3) Out-call notifications will be delayed for messages so marked. VUIT will update and reboot the other three CallXpress servers (VUIT-HCWNAP131,-2,-3) separately.

Users should not expect additional downtime. Skype for Business (Lync) voicemail will not be affected by this maintenance.