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VU and VUMC phone service temporarily unavailable Sunday, February 3

Posted by on Tuesday, January 22, 2019 in Outage.

On Sunday, February 3, at 4 a.m. Vanderbilt IT will upgrade the telephone system, which will take approximately one hour to complete. During this time, the telephone system will be unavailable. This outage will affect all regular phones (including Lync/Skype for Business phones) at Vanderbilt University and Medical Center. Following the upgrade, it is important for owners of voice mailboxes to check for new messages (even if the voicemail indicator light is off) and to verify that all settings, such as call forwarding and speed dial, are accurate.

*Please note: All NEC phones will reboot during this upgrade. This will cause phones with headsets attached to deactivate from headset mode. Please check your phone if your headset is not working and reactivate the headset button on your phone.

As a reminder about the upgrade, a notification message will be sent to all clinical workstations via the AlertUS system 30 minutes prior to the upgrade and a second message to notify that the upgrade is complete. Active voice pager messages are sent to appropriate Clinical Staffing Leader (CSL) groups prior to downtime.

Blue Light phones are included in this outage, and VUPD will bolster its presence on campus during this time. In an emergency during the outage, dial 911 on a red phone or use the SafeVU app. The Emergency Red Phone System (Red Phone Directory:, which is designed to provide communication coverage in the event of a phone system outage, will be active and available to any community member needing to use a phone during the upgrade. These red phones are located at strategic sites including VUH Emergency Discharge Center and all nurse stations.

For more information and support assistance, please contact VUIT Voice Services at (615) 343-9999, option 2.

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